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WVLC Video Server Home » Staff Development & Continuing Education Videos
Staff Development &
Continuing Education Videos
Collection Development & Maintenance
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Easy Techniques for Lasting Book Repair
Demonstrates practical ways to quickly and economically repair damaged hardcover books. -
The
Educated Eye
Incorporating speakers and in depth interviews from a 1990 preconference sponsored by the this video provides librarians and others with a fresh perspective on children's book illustration. -
The Librarian's Video Primer
Learn the basics of starting up and maintaining a public library video collection. -
Picture Books: Elements of
Illustration and Story
Betsy Hearne discusses factors to be considered in evaluating picture books for children. -
Protecting Library Materials from Wear and Tear
Demonstrates the use of modern materials and adhesives to economically extend the useful life of magazines, paperback books, and paper book jackets.
Conflict Resolution
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The Art of Resolving Conflicts in the Workplace
Larry Schwimmer gives his six techniques for resolving conflicts, discusses the kinds of conflicts that arise, and presents scripted scenarios of conflicts in the workplace and proposed solutions. -
Dealing with the Irate Customer
Demonstrates conflict skills for dealing with customers' controlled, expressed, or irrational anger. Shows how professional behavior will pay off in improved customer relations. -
Library
Safety
Includes security checklists and tips to keep librarians and their patrons safe. -
A Library Survival Guide: Managing the Problem Situation
Details problem situations in the library and how to respond to them.
Customer Service
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The Customer Service Connection
Learn to respond to each customer's needs in ways that both please your
customer and build your organization.
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Managing the Problem Library Patron
How a library staff member can deal with a small number of library patons who
display disruptive, aberrant, or even criminal behavior.
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Telephone Courtesy Pays
Be confident that your library is presenting a professional telephone image.
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Winning Customers Through Service
Explains the importance of providing good customer service and
demonstrates skills for dealing with customers in a variety of situations.
Information Technology
Learn to respond to each customer's needs in ways that both please your customer and build your organization.
How a library staff member can deal with a small number of library patons who display disruptive, aberrant, or even criminal behavior.
Be confident that your library is presenting a professional telephone image.
Explains the importance of providing good customer service and demonstrates skills for dealing with customers in a variety of situations.
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Design Your Own Web Page in 30 Minutes
Learn the basics of web page design and maintenance. - This is Internet
Provides an introduction to the Internet, describing it as the on-ramp to the information superhighway.
Library Uplink
Management & Supervising
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Be Prepared for Meetings
Learn how to structure and design meetings that accomplish your goals. -
Be
Prepared to Lead
Learn how to identify your own leadership style, how to capitalize on its strengths, and how to adapt your style to changing circumstances. -
The Art of Criticism: Giving and Taking
Dramatized supervisor-employee discussions to demonstrate how to give criticism effectively. -
Cornerstones of Quality
Viewers will learn to use a quality approach to improve the productivity of your company. -
Listening Under Pressure
Helps managers concentrate on listening by reducing or coping with distraction. -
Looking for Leaders in the
Information Age
Recruiting qualified staff for your library. -
Supervising for Quality
Supervisors will learn how to increase their effectiveness by combining a task-oriented approach with relationship building techniques.
Other
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Knowledge for Sale: The Future of Intellectual Property
Rapid technological changes offer great potential for enhancing knowledge production, distribution, and access in the future. At the same time, these changes strain the current social, economic, and legal basis for knowledge property ownership. -
Recognizing Fundraising Opportunities
designed to make all library staff partners in the fundraising process and to demonstrate that the behaviors involved are the same as those normally used to give good customer service. - Taming the Paper Tiger
Paper management consultant Barbara Hemphill shows librarians how to manage paperwork. -
You are the Organization
Everything your employees say and do presents an image of your organization. This video helps to understand and accept the public relations role.